Company Overview
PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 10,500 small, mid-size and enterprise global customers such as IBM, GE, Capital One, American Eagle Outfitters, Pitney Bowes, Box, NBC Universal, Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment.
Headquartered in San Francisco, the company was recently listed in the top 20 of the iForbes Cloud 100 list. Pagerduty is backed by leading Investors including Accel Partners, Andreessen Horowitz, Bessemer Venture Partners, Harrison Metal and Baseline Ventures.
3FORTY3 Executive Search Summary
Searches Completed: SVP Business Development
Market Opportunity:
The average consumer relies heavily on digital services to make daily tasks more convenient while saving time and money, and has high expectations for application/service performance. Nearly 70 percent of consumers will stop trying a digital app or service within 15 minutes or less if it stops working or the service slows down, leading to lost customers, lost revenue and a loss of brand equity for the App provider. Monitoring is the Name of the Game – the rise in these digital service offerings has created operations challenges for IT; more cognitive load, an increase in the number of tools and increased difficulty in capacity planning to name a few. PagerDuty allows organizations the ability to narrow the gap between IT performance and their customers expected digital experiences.
